Making Your Contact Page Work Harder

Pebble look at the ways in which you can make your contact page get you results you need

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When it comes to pages on a website then the "Contact Page" is the darling of the bunch. Based on your business, it is the page where it is more than likely you want everyone to end up. We get a lot of questions about what should and shouldn't be on there, today we blast away the myths and give it to you straight for answering a few simple questions, we will also give you a few examples of great contact pages.

1. Should I show a map of my location(s) on my contact page?
This is a simple one, if you require customers to visit you for any reason then yes, a simple Google map on your contact page will work for you with a clearly identifiable pin of your location.

2. Should I have a form that a user fills in and submits?
This is a great idea but you should keep the form nice and short and gather the minimum amount of information necessary. Nobody likes filling in forms so keeping these nice and light will benefit you in the long run.

3. Should I have a CPATCHA on my form?
Yes, CAPTCHA is a great way to stop spammers submitting your form over and over. A genuine customer won't mind ticking a small box or entering a few characters on your form. It is pretty much the norm and accepted these days.

4. Should I display my address?
If there is a compelling reason why you wouldn't then you should, you re-enforce your credibility as a business to display your business address. Let your customer know you are real!

5. Do I add my opening/closing times?
Yes, it is important that you manage the customers expectations, if they are emailing you late at night and you have shown that your offices close at 5pm then you have managed the expectation that it is likely they will not get a reply straightaway. Companies like Pebble often build in functionality that will give customers a more customised response when it is out of hours.

User Experience
Top tips to remember when building your contact page is to keep it simple, no spammy content, just create a simple mechanism for your customers.

Your Final Checklist:
> Keep the contact form short
> Add your telephone number(s)
> Add your opening times
> Add your business address
> Add your map

Contact Pages We Like...Simple

pebble contact page

john lewis contact page

heart contact page

Contact Pages We Don't Like...Complicated

apple contact page


We hope you have found this post useful, for more details on how to make your contact page a success you can contact Pebble on 01733 902070 or email us via our cool contact page.

Related Posts:
> Erm...What is CAPTCHA?
> How To Create A Link To A Phone Number In HTML
>

Posted in
Web Design by on 01 July 2016

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  • Pebble (Peterborough)

    26 Tesla Court
    Innovation Way
    Peterborough
    PE2 6FL

    Tel: 01733 902070

    View On Map

  • Pebble (Kings Langley)

    The Old Chapel
    69 Primrose Hill
    Kings Langley
    WD4 8HX

    Tel: 01442 505878

    View On Map

Pebble Ltd is registered in England & Wales: 06257777 and registered for VAT No: 993 3500 06

Pebble Ltd is Data Protection registered ZA122783

Making Your Contact Page Work Harder Making Your Contact Page Work Harder Pebble look at the ways in which you can make your contact page get you results you need

When it comes to pages on a website then the "Contact Page" is the darling of the bunch. Based on your business, it is the page where it is more than likely you want everyone to end up. We get a lot of questions about what should and shouldn't be on there, today we blast away the myths and give it to you straight for answering a few simple questions, we will also give you a few examples of great contact pages.

1. Should I show a map of my location(s) on my contact page?
This is a simple one, if you require customers to visit you for any reason then yes, a simple Google map on your contact page will work for you with a clearly identifiable pin of your location.

2. Should I have a form that a user fills in and submits?
This is a great idea but you should keep the form nice and short and gather the minimum amount of information necessary. Nobody likes filling in forms so keeping these nice and light will benefit you in the long run.

3. Should I have a CPATCHA on my form?
Yes, CAPTCHA is a great way to stop spammers submitting your form over and over. A genuine customer won't mind ticking a small box or entering a few characters on your form. It is pretty much the norm and accepted these days.

4. Should I display my address?
If there is a compelling reason why you wouldn't then you should, you re-enforce your credibility as a business to display your business address. Let your customer know you are real!

5. Do I add my opening/closing times?
Yes, it is important that you manage the customers expectations, if they are emailing you late at night and you have shown that your offices close at 5pm then you have managed the expectation that it is likely they will not get a reply straightaway. Companies like Pebble often build in functionality that will give customers a more customised response when it is out of hours.

User Experience
Top tips to remember when building your contact page is to keep it simple, no spammy content, just create a simple mechanism for your customers.

Your Final Checklist:
> Keep the contact form short
> Add your telephone number(s)
> Add your opening times
> Add your business address
> Add your map

Contact Pages We Like...Simple

pebble contact page

john lewis contact page

heart contact page

Contact Pages We Don't Like...Complicated

apple contact page


We hope you have found this post useful, for more details on how to make your contact page a success you can contact Pebble on 01733 902070 or email us via our cool contact page.

Related Posts:
> Erm...What is CAPTCHA?
> How To Create A Link To A Phone Number In HTML
>

Contact Pebble

  • Pebble Ltd (Peterborough)
    26 Tesla Court
    Innovation Way
    Peterborough
    PE2 6FL
    Tel: 01733 902070
  • Pebble Ltd (Kings Langley)
    The Old Chapel
    69 Primrose Hill
    Kings Langley
    WD4 8HX
    Tel: 01442 505878