Here at Pebble, we make a point of keeping our customers in the loop, and we’re happy to say that we can help you do the same with yours. We’ve all been there; you’ve ordered something online and haven’t been given a clue as to when it’s going to arrive, whether you need to wait in, or if it’s even been dispatched yet! Thanks to Pebble, you can safely say that your customers won’t have the same problem.
With our knowledge and help, SMS order notifications can be a relatively simple process to implement, but the impact that they will make on your customer service is absolutely massive. They also don’t just keep the customer informed, but show an extra touch of professionalism and care, proving that it’s important for you to keep the customer updated along the way rather than just taking their money and putting a parcel in the post!
The key thing to remember with ecommerce is that there are literally millions of online stores out there, which means that your customers will most definitely have a choice of who they choose to buy from. Your customer service will be the factor that can turn shoppers into loyal shoppers, the most valuable commodity any online store can have. Luckily Pebble are here to make sure that your customers know they are in safe hands.
Pebble can set up a bespoke SMS notification system for every and any step in the order process, from an initial confirmation text to a final message telling the customer that their order is out for delivery, Pebble can sort it!
For more information on any of our services, please don’t hesitate to give us a call on 01733 902070.
If you can think it, Pebble can build it.