Speed Up Your Customer Service With Twitter

Twitter have announced two new features which will create better conversational experiences between people and businesses through Twitter.

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Twitter have announced two new features which will create better conversational experiences between people and businesses through Twitter. These two new features are Quick Replies and Welcome Messages through Direct Messages. These features aim to make it less complicated and easier for companies and businesses to guide people to have better outcomes. The way it will be easier is through simple automated messages and human conversation services.

Quick Replies allow businesses to be able to prompt people with the most effective ways to reply to Direct Messages. This would be from choosing from a list of different options or guiding people to enter specific text values. Welcome Messages allow businesses to initially greet people in Direct Messaging, without requiring people to send the first message. 

Using Quick Replies and Welcome Messages together can reduce wait times for people and help people interact with businesses simply and effectively. The aim is to help solve people’s problems and issues before they must resort to contacting the business’s agents. This will speed up resolution time and reduce customer effort.

For more information about social media, and in particular Twitter please contact Pebble on 01733 902070 or email us via our contact page.

Speed Up Your Customer Service With Twitter

Posted in Social Media by on 22 November 2016

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Speed Up Your Customer Service With Twitter Speed Up Your Customer Service With Twitter Twitter have announced two new features which will create better conversational experiences between people and businesses through Twitter.

Twitter have announced two new features which will create better conversational experiences between people and businesses through Twitter. These two new features are Quick Replies and Welcome Messages through Direct Messages. These features aim to make it less complicated and easier for companies and businesses to guide people to have better outcomes. The way it will be easier is through simple automated messages and human conversation services.

Quick Replies allow businesses to be able to prompt people with the most effective ways to reply to Direct Messages. This would be from choosing from a list of different options or guiding people to enter specific text values. Welcome Messages allow businesses to initially greet people in Direct Messaging, without requiring people to send the first message. 

Using Quick Replies and Welcome Messages together can reduce wait times for people and help people interact with businesses simply and effectively. The aim is to help solve people’s problems and issues before they must resort to contacting the business’s agents. This will speed up resolution time and reduce customer effort.

For more information about social media, and in particular Twitter please contact Pebble on 01733 902070 or email us via our contact page.

Contact Pebble

  • Pebble Ltd (Peterborough)
    26 Tesla Court
    Innovation Way
    Peterborough
    PE2 6FL
    Tel: 01733 902070
  • Pebble Ltd (Kings Langley)
    The Old Chapel
    69 Primrose Hill
    Kings Langley
    WD4 8HX
    Tel: 01442 505878